Delivery & Return
At NextGen Store, we are committed to delivering your favorite tech and lifestyle products right to your doorstep — Quickly and Reliably.
Delivery Key Highlights:
Free Delivery on orders above PKR 1999
Enjoy free shipping when your cart total exceeds PKR 1999.Fast Delivery Nationwide
We aim to deliver your order within 3 to 5 working days across Pakistan.Flexible Delivery Window
Delivery time may vary by ±1 day depending on your location and courier availability.
Whether you're in a major city or a remote area, we strive to get your order to you as fast as possible.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Delivered
Enjoy Shopping
🔁 Return & Exchange Policy
We want you to shop with confidence at NextGen Store. If something isn't quite right, we've got you covered — with clear and fair return and exchange options.
Our Return Policy:
You can return products within 3 days of receiving your order.
Delivery charges are non-refundable.
Our Exchange Policy:
We gladly offer product exchanges, but the delivery cost must be covered by the customer.
If the item you received is faulty or damaged, we will arrange an exchange at no extra cost.
Important Note:
Sale or discounted items are not eligible for return or exchange.
However, if a faulty or defective product was delivered, we will happily exchange it.
❓ Frequently Asked Questions (FAQs)
🛒 Orders & Shopping
No, you can checkout as a guest. However, creating an account helps you track orders, save addresses, and get updates.
Once your order is shipped, you’ll receive a tracking link via SMS or email to monitor your delivery status.
🚚 Delivery
Yes! We offer free delivery on all orders over PKR 1999.
We typically deliver within 3 to 5 working days, with a possible variation of ±1 day based on your location.
Yes, we deliver to all cities and regions across Pakistan.
🔁 Returns & Exchanges
Yes, you can return a product within 3 days of receiving it. Please note that delivery charges are not refundable.
Yes, we allow exchanges. However, you will need to pay for delivery charges related to the exchange.
If the item is damaged or faulty, we’ll arrange an exchange at no extra cost. Please contact us within Same Day of delivery.
🔴 Important: Make sure to record a video while unboxing your parcel. Without this video proof, no refund or exchange will be entertained.
No, sale items are not eligible for return or exchange — unless they are faulty, in which case we will exchange them.
💳 Payments
We currently offer the following payment options:
Cash on Delivery (COD) – Pay when your order arrives at your doorstep
Direct Bank Transfer – Transfer the payment directly to our bank account (details provided at checkout)
Online payment methods (e.g. debit/credit cards, mobile wallets) may be added in the future for your convenience.
